Hybrideation
Challenge
Team Hybrideation was tasked by the Fortnite Creative Ecosystem technical writing team with updating the Fortnite Creative and Unreal Editor Fortnite Documentation keyword taxonomy and processes to improve engagement, scope, and scalability.
More information about this project and its impact can be found at its archival record through the University of Washington’s iSchool.
Role
As UX Researcher, I led the development of research objectives, gathered data, and presented it to stakeholders at Epic Games and the UW iSchool.
Solution
Since the research phase occurred after an initial documentation audit, I used the issues the team discovered during that phase to create an initial research agenda. I chose a mix of both asynchronous and synchronous data gathering methods to accommodate an important trade show that the technical writers need to attend in the middle. The response rate was over 50% for each phase of the research.
Impact
My findings revealed critical information about Epic's product and team management that informed the the taxonomy redesign and the governance plan phases of the project. Additionally, Epic has decided to adopt the card sort activity I introduced to them as part of its regular taxonomy maintenance. Finally, this project earned the Innovation Award from the UW iSchool, recognizing original solutions that advance or improve upon existing processes, systems, or modalities, while producing the same or better results.